FAQ

FAQ Help Center

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Are we the official seller? – Tvsuperbox.com

Yes, we are an officially authorized seller, so we will be able to resolve any problem with your SuperBox.
However, we are only responsible for the orders from our site. Because we receive mass messages from our customers daily. We take care of our customers so that we can provide our customers with the best service and exclusive offers.
At the moment, many customers report that they purchase from others, and their boxes have problems that can not be fixed, some of them lost contact with the dealer, Please confirm whether to purchase in an official authorized store.

SuperBox is an English-based Android TV box for home streaming entertainment. The latest SuperBox S4 Pro has  2GB of RAM and 16GB of storage, utilizes a quad-core ARM Cortex-A53 processor, supports Android 9.0 OS and 2T2R dual-band WiFi. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.

Yes, SuperBox is a totally legal Android TV box. Watching a stream of movies, TV shows, Sporting events won’t violate U.S. copyright law. You won’t encounter a law issue unless uploading, downloading, or broadcasting content to a large group.

After connecting SuperBox S3 Pro’s remote to the box with Bluetooth, you’re able to use the Voice Control function. You can hold the “voice” button and speak below “instructions” to command your TV box.

  1. TV box settings. Speak “Settings” to set up TV box; speak “WiFi” to set up WiFi connection; speak “date” to set up time and date; speak “Display” to set up TV screen display; speak “apps” to enter app store; speak “OTA” for OTA update;
  2. Install and uninstall applications. Speak “download/install/update/upgrade + app name” to download and install the application. Speak “delete/uninstall + app name” to uninstall the applition;
  3. Open/close Apps. Speak application’s name to open it, speak “YouTube” to open the “YouTube” app; speak “Browser” “Chrome” “open Chrome” to open the Chrome app; speak “TV” to watch TV; speak “video” to watch movies, TV series;
  4. Back to Home Screen. Speak “Home” on any screen to return to the Home Screen.
  5. YouTube searching: Open YouTube, press the voice button one time to activate the voice searching function, then long-press the voice button and speak to search anything on YouTube;
  6. TV channel searching: Speak “channel’s name + in TV” to watch the TV channel; speak “channel’s name” while watching to switch to a certain channel;
  7. Movie/TV series searching: Speak “movie’s name + in video” to watch the certain movie, speak “TV series’ name + in video” to watch the certain TV series; speak “movie’s name” in the VOD section to search the movie; speak “director’s name” to search movies made by this director; speak “actor’s name” to search movies with this actor.

The SuperBox S4 Pro remote control supports both infrared and Bluetooth, you need to pair it to the box for Voice Control using.

  1. Insert two AAA batteries to the remote control, turn on the SuperBox S3 Pro
  2. Keep the remote and the TV box within paring distance(about within 10 inches)
  3. Press the Voice button on the remote, then press the [OK] and [Return] buttons together until the indicator light flashes for pairing
  4. Press the [OK] button until the red light stop blinking
  5. Click [Settings]-[Remote&Accessories] to check if there’s a “RC-100” device was connected

A new hotkeys function has been added to the SuperBox S4 Pro, which enables the operator to navigate desired applications by just pressing number keys on the remote control. And it’s super easy to set it up.

  1. Click the [FN] button on the home screen;
  2. Click [Add], then select the desired application from downloaded applications to match a number button on your remote;
  3. Press the [MENU] key if you want to remove a hotkey that you’ve set up;
  4. Go back to the home screen, press the Number key to enter the desired application directly.

You can check SuperBox YouTube Channel  for the SuperBox S3 Pro tutorials,
Or you can view and download the image file

Click the Setting icon on the home screen, then click Network &Internet. Turn on your WiFi, select your WiFi and input your password.

– Yes, SuperBOX only needs internet connection, it does not have country restrictions.
– Due to its lightweight design, you can also bring SuperBOX in your travels and plug it in hotel rooms. SuperBOX is a perfect travel companion.

Can’t find an Answer?

Guideline

After connecting SuperBox S4 Pro’s remote to the box with Bluetooth, you’re able to use the Voice Control function. You can hold the “voice” button and speak below “instructions” to command your TV box.

  1. TV box settings. Speak “Settings” to set up TV box; speak “WiFi” to set up WiFi connection; speak “date” to set up time and date; speak “Display” to set up TV screen display; speak “apps” to enter app store; speak “OTA” for OTA update;
  2. Install and uninstall applications. Speak “download/install/update/upgrade + app name” to download and install the application. Speak “delete/uninstall + app name” to uninstall the applition;
  3. Open/close Apps. Speak application’s name to open it, speak “YouTube” to open the “YouTube” app; speak “Browser” “Chrome” “open Chrome” to open the Chrome app; speak “TV” to watch TV; speak “video” to watch movies, TV series;
  4. Back to Home Screen. Speak “Home” on any screen to return to the Home Screen.
  5. YouTube searching: Open YouTube, press the voice button one time to activate the voice searching function, then long-press the voice button and speak to search anything on YouTube;
  6. TV channel searching: Speak “channel’s name + in TV” to watch the TV channel; speak “channel’s name” while watching to switch to a certain channel;
  7. Movie/TV series searching: Speak “movie’s name + in video” to watch the certain movie, speak “TV series’ name + in video” to watch the certain TV series; speak “movie’s name” in the VOD section to search the movie; speak “director’s name” to search movies made by this director; speak “actor’s name” to search movies with this actor.

The SuperBox S3 Pro remote control supports both infrared and Bluetooth, you need to pair it to the box for Voice Control using.

  1. Insert two AAA batteries to the remote control, turn on the SuperBox S3 Pro
  2. Keep the remote and the TV box within paring distance(about within 10 inches)
  3. Press the Voice button on the remote, then press the [OK] and [Return] buttons together until the indicator light flashes for pairing
  4. Press the [OK] button until the red light stop blinking
  5. Click [Settings]-[Remote&Accessories] to check if there’s a “RC-100” device was connected

A new hotkeys function has been added to the Superbox S4 Pro, which enables the operator to navigate desired applications by just pressing number keys on the remote control. And it’s super easy to set it up.

  1. Click the [FN] button on the home screen;
  2. Click [Add], then select the desired application from downloaded applications to match a number button on your remote;
  3. Press the [MENU] key if you want to remove a hotkey that you’ve set up;
  4. Go back to the home screen, press the Number key to enter the desired application directly.

You don’t need to record TV yourself on Superbox, the pre-installed Playback app can access TV news and Sports up to the last 7 days directly, you don’t need to worry miss out any big news or events.

  1. Click the Setting icon on the bottom of the home screen.
  2. Click Apps, you will find all Apps you’ve been installed
  3. Select Blue VOD, then click the Clear data option
  4. Then go to the Blue VOD app, you’ll be requested to rest the parental password, and your Blue VOD history and favorites will be removed too.

First locate the settings button the bottom left button of the Superbox home page using the Superbox remote. Then select the setting screen by clicking the “OK” button on your remote. The settings menu will appear to get to the captions page start by selecting the device preferences tab.

  1. Press the button to check the current EPG form
  2. Press button, click , then select
  3. Press the button to exit Blue TV
  4. Open Blue TV again, press the button, you’ll find the EPG form has been changed
  5. Same Operation if You Like the form

You can use the SuperBox remote to control your TV, which means you don’t need two remotes while watching. At the top of SuperBox remote, you can find there are 4 buttons was outlined with white, so you can use these 4 buttons to control your TV.

  1. Hold the white power button in the outlined area, the button should start to blink, hold it till the red light stay on.
  2. Aim your TV remote to the SuperBox remote, hold the function button on the TV remote that you desire to be programmed(such as the power button).
  3. Hit the same button on the SuperBox remote(hit the power button while you holding the power button on the TV remote), the red light should flash 3 times and remain highlighted if the function is copied.
  4. Just repeat the progress to program other buttons(usually two volumes up, down, and another random button).
  5. The red indicator light will flash 5 times if programming is unsuccessful, then you need to start it again.
  6. When you finished the programming, just hit any buttons outside the white-line to exit the programming mode, the indicator light should turn off.

– VPN services or IP unblocking services are not required to operate SuperBox.

Our recommended internet speed for operation is 8Mbps for VOD streaming however, for live HD quality streaming you may want speed much higher than that. I would suggest find out what’s your current internet download speed then let us know so we can advise

– SuperBox software engineers will release updates from time to time.
– Rest assured that all the need updates and fixed will be released as needed for better customer experience.

Related

No, because the SuperBox has unique hardware that makes the service runs smoothly and free of charge.

One TV accesses One box. Currently, the Multi-screen feature is unavailable. However, our developers are doing their best to see if we can get a suitable partner for this feature to be possible using our services.One TV accesses One box. Currently, the Multi-screen feature is unavailable. However, our developers are doing their best to see if we can get a suitable partner for this feature to be possible using our services.

You don’t need a smart tv. All you need is a TV with AV or HDMI input and an internet connection.

The box requires HDMI ( include in the package) to connect with TV, the closer the better

Yes, but we don’t recommend to play large RAM games, that let the TV box overheat. The main purpose of this TV box is for entertainment streaming. If you would enjoy gaming, we recommend NVIDIA SHIELD TV Pro.

You can also take the SuperBox on RV trips and outdoors thanks to its lightweight design, the SuperBox is the perfect travel companion.

Orders and after sales

Once you have finished adding items to your cart, simply click the “check out” button on the shopping bag page and we will guide you through the checkout process.

We currently accept PayPal, Credit Cards, Visa Debit Cards, Cryptocurrencies.

Our site uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the check out process, and we do not store any of your payment information.

SuperBox warranty period lasts one year. If there are any problems with your SuperBox android tv box, please contact our customer service. First, to save your time, our technical support will do the best to help you to solve the problem. For the worse case, if your hardware gets into trouble and you won’t able to fix it, you can send the product to us and we will repair it for free within one year. If your warranty period gets expired, you can still send the device to us for repair at a separate cost. You’re still able to enjoy the service once the device has been fixed.

SuperBox is dedicated to providing ongoing, after sales support and technical support. Our valued customers will receive email response within 24 hours.

Click here: Superbox 24/7 customer service